If you have any questions about anything to do with our product or your order please contact us. We have professional and highly responsive support agents ready to help you.

Our support team work 15 Hours per day from 8 AM – 11 PM (UK Time) and has an average response time of just under 2 Minutes during this period.

The teamwork Monday – Saturday with our team taking Sunday off (because even support staff need a break.)

Our support team is based around the world to provide the best coverage.  We currently have staff in the UK, Philipines, China & USA.


Sales, Billing, Delivery, Returns – or Live Chat

Product & Technical –

Hours of Operation

  • Monday: 8am – 11 PM (GMT +1)
  • Tuesday: 8am – 11 PM (GMT +1)
  • Wednesday: 8am – 11 PM (GMT +1)
  • Thursday: 8am – 11 PM (GMT +1)
  • Friday: 8am – 11 PM (GMT +1)
  • Saturday: 8am– 11 PM (GMT +1)
  • Sunday: Closed


If you’re interested in employment opportunities at The Solution Shop Group, please email us:

Work with us

If you’re interested in working with us at The Solution Shop, please email us: