Shipping

Returns

EU Shipping

 Shipping Summary

We are one of the few companies that are able to offer fast and cost-effective shipping to our customers within the EU. This is due to the unique situation of us being a European company with warehouses in China and Hong Kong, meaning that we have much better knowledge of the European logistics market than our competitors, along with a better understanding of what European consumers want.
  • Shipping Options are calculated automatically based on the value of the package, size of the package and if the package will contain batteries.
  • Current shippin options include : EU Express, EU Standard and Airmail.

EU Express

EU Express is an innovative shipping method developed by The Solution Shop for its customers. It offers fast, efficient delivery to every country within the EU in 5-15 days. It is also innovative in that all customs duties and import taxes are dealt with and paid by The Solution Shop so that the customer has to pay nothing extra beyond the original purchase cost.

  • 5-15 Day Delivery Time
  • All Customs Taxes, Import Tariffs & VAT Pre-Paid by The Solution Shop in advance.
  • Fully tracked
  • Daily Flight from Hong Kong to our Dispatch Centre in the UK
  • Delivered by DHL, UPS, TNT or your local post
  • SMS on Day of Delivery

Delivery timing depends on almost entirely on the destination country:

For orders to Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Romania, Slovenia, Sweden, United Kingdom

Delivery time should be within 4-10 days from dispatch/shipping. The average delivery time is 7 days from dispatch/shipping

For orders to Latvia, Lithuania, Poland, Estonia, Slovakia

Delivery time should be within 12-18 days from dispatch/shipping. The average delivery time is 14 days from dispatch/shipping

For orders to Spain and Portugal

Delivery time should be within 8-12 days from dispatch/shipping. The average delivery time is 14 days from dispatch/shipping

More detail

EU Standard

EU Standard utilizes ePackets, EMS and Special Lines to get you your order fast.

  • Average Delivery Time of 5-10 Days
  • Fully Tracked
  • Customs Duties, Import Tax & VAT Pre-Paid by The Solution Shop in Advance
  • Delivered by Local Post

Air Mail

Airmail to countries within the European Union is provided by PTT, CN Post, La Poste and Luxembourg Post

  • Fully Insured
  • Tracked
  • 5-15 Day Average Delivery
  • Low Cost

USA Shipping

 Shipping Summary

We are one of the few companies that are able to offer fast and cost-effective shipping to our customers through the USA. This is due to the unique situation of us being a European company with warehouses in China and Hong Kong, meaning that we have much better knowledge of the International logistics market than our competitors, along with a better understanding of what Western consumers want.
  • Shipping Options are calculated automatically based on the value of the package, size of the package and if the package will contain batteries.
  • Current shippin options include : USA Express, USA Standard and Airmail.

USA Express

USA Express is an innovative shipping method developed by The Solution Shop for its customers. It offers fast, efficient delivery to the USA within 5 days of dispatch.  It is also innovative in that all customs duties and import taxes and dealt with and paid by The Solution Shop so that the customer has to pay nothing extra beyond the original purchase cost.

  • 2-5 Day Delivery Time
  • All Customs Taxes, Import Tariffs & VAT Pre-Paid by The Solution Shop in advance
  • Fully tracked
  • Delivered by DHL, FedEx or USPS

USA Standard

EU Standard utilizes ePackets, EMS and Special Lines to get you your order fast.

  • Average Delivery Time of 5-15 Days
  • Fully Tracked
  • Customs Duties, Import Tax & VAT Pre-Paid by The Solution Shop in Advance
  • Delivered by USPS

Air Mail

Airmail to states within the USA is provided by Hong Kong Post, China Post, and USPS

  • Fully Insured
  • Tracked
  • 5-15 Day Average Delivery
  • Low Cost
  • Customs Duties, Import Tax & VAT Pre-Paid by The Solution Shop in Advance

Oceania Shipping

 Shipping Summary

We are one of the few companies that are able to offer fast and cost-effective shipping to our customers within the Australia and New Zealand. This is due to the unique situation of us being a European company with warehouses in China and Hong Kong, meaning that we have much better knowledge of the Worldwide logistics market than our competitors, along with a better understanding of what our consumers want.
  • Shipping Options are calculated automatically based on the value of the package, size of the package and if the package will contain batteries.
  • Current shipping options include Express, Standard, and Airmail.

Oceania Express

Oceania Express is an innovative shipping method developed by The Solution Shop for its customers. It offers fast, efficient delivery to most countries with Oceania within 5 days of dispatch.  It is also innovative in that all customs duties and import taxes and dealt with and paid by The Solution Shop so that the customer has to pay nothing extra beyond the original purchase cost.

  • 2-5 Day Delivery Time
  • All Customs Taxes, Import Tariffs & VAT Pre-Paid by The Solution Shop in advance
  • Fully tracked
  • Delivered by DHL or FedEx

Oceania Standard

EU Standard utilizes ePackets, EMS and Special Lines to get you your order fast.

  • Average Delivery Time of 5-15 Days
  • Fully Tracked
  • Customs Duties, Import Tax & VAT Pre-Paid by The Solution Shop in Advance
  • Delivered by Local Post

Air Mail

Airmail to countries within Oceania is provided by Hong Kong Post, China Post, and USPS

  • Fully Insured
  • Tracked
  • 5-15 Day Average Delivery
  • Low Cost
  • Customs Duties, Import Tax & VAT Pre-Paid by The Solution Shop in Advance

Support:

Delivery & Returns – help@thesolutionshop.group or Live Chat

Hours of Operation

  • Monday: 8am – 11 PM (GMT +1)
  • Tuesday: 8am – 11 PM (GMT +1)
  • Wednesday: 8am – 11 PM (GMT +1)
  • Thursday: 8am – 11 PM (GMT +1)
  • Friday: 8am – 11 PM (GMT +1)
  • Saturday: 8am– 11 PM (GMT +1)
  • Sunday: Closed