Return Policy

Last updated 21/09/2017

Returns

EU Returns

 Returns Summary

  • We offer 30-day returns from the date of delivery.
  • Return Delivery costs will be paid by us. Either through us organizing the return shipping or a refund of the shipping costs paid by you. We will not refund excessive return shipping above 30 Euro.
  • We will not refund the original shipping to you.
  • The goods must be in “New" condition and must be resellable. There must be no physical defects.
  • If there is a minimum legal requirement for returns in your country then the higher of either our policy or your local regulatory commitment will be honored.
  • Returns will be to our UK warehouse.

USA, Oceania & Rest of World Returns

 Returns Summary

  • We offer 30-day returns from the date of delivery.
  • Return Delivery costs will be paid by us. Either through us organizing the return shipping or a refund of the shipping costs paid by you. We will not refund excessive return shipping above 35$ (USD).
  • We will not refund the original shipping to you.
  • The goods must be in “New" condition and must be resellable. There must be no physical defects.
  • If there is a minimum legal requirement for returns in your country then the higher of either our policy or your local regulatory commitment will be honored.
  • Returns will be to our Hong Kong Warehouse.

FULL RETURN POLICY

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Our policy lasts 30 days from Delivery. If 30 days have gone by since your purchase was delivered, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.

Non-returnable items:
* Gift cards
* Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at help@thesolutionshop.group.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@thesolutionshop.group and contact our support team to receive the return address.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
We will pay for shipping costs for the return of your item upto a cost of 35$ (USD). Original Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We are not responsible for returns until we have received them.

Support:

Delivery & Returns – help@thesolutionshop.group or Live Chat

Hours of Operation

  • Monday: 8am – 11 PM (GMT +1)
  • Tuesday: 8am – 11 PM (GMT +1)
  • Wednesday: 8am – 11 PM (GMT +1)
  • Thursday: 8am – 11 PM (GMT +1)
  • Friday: 8am – 11 PM (GMT +1)
  • Saturday: 8am– 11 PM (GMT +1)
  • Sunday: Closed