About Us

What we really do?

We operate our own warehouses, logistics team, and customer support. We try in-sourcing  services as much as possible because we know that we can do a better job.

Our Vision

To make buying from China as easy and painless as buying from a domestic shop and aim to provide a better level of service than anyone else.

History

We started when we were frustrated about the experience of buying from China. The lack of warranty support, non-existent customer support, the complexity of import tax and customs & slow shipping. And we thought we could do a better job of it.

Our Partners

We work with a number of partners to provide the service that we do.

Payments:

  • Stripe
  • Mollie.com
  • PayPal
  • Braintree Payments

Logistcs:

  • DHL
  • TNT
  • UPS
  • Royal Mail
  • Polska Post

Hosting:

  • Digital Ocean
  • Kyup
  • Cloudways
  • Vultr
  • CloudFlare
  • Fastly

Support:

  • Google Apps
  • Intercom
  • Aircall

Products:

  • Xiaomi
  • Yi Technology
  • OnePlus
  • Huawei
  • AMG Mobile

Our Team

We have support staff from 3 Different Continents and Logistics Teams based in 4 Different Countries. Our day to day operation is managed at the local country level with oversite from the UK management team.

If you’re interested in employment opportunities at The Solution Shop Group, please email us: jobs@thesolutionshop.group

Cooperate with Us!

We are always looking to work with new Manufactures, and new Companies to help us provide an even better service and experience to our customers.

Email us at contact@thesolutionshop.group

The legal stuff

The Solution Shop is a Limited Company registered in the United Kingdom.

Company Name – The Solution Shop Retail Limited

Company Number – 10381147

What can we do for you ?

Support

We provide some of the best support in the business with average response times of less than 2 minutes and an average time to solve of under 1 hour.

Best Quality

All our products are warranted by both us directly and the manafcuter. This is because we only sell what we really trust and are willing to stand behind our products.

Fastest Delivery

We operate fast delivery around the world with the ability to get a product to any customer on earth in less than 72 hours if required to.

Customer Care

Customer Care is very important to us which is why we place such a value and prominence on our support team, their resources, and their training.

Over 500 Satisfied Customers

We have achieved an extremely high rating on Trustpilot (the indipendant review service) through our tireless and sometimes pedantic attention to our customers.