We understand that buying anything is a big commitment. That’s why we offer PayPal so that you get an added level of protection, which we hope you will never have to use.

On every product we offer a 30 day return period and rather than sending it back to China you can send it to our returns center located in the UK. This will cost you less in postage and means that you get your refund faster.

We don’t treat pre-sale and after-sale support differently. You can contact us via email, facebook or twitter and you will have a reply within 24 hours every time, all the time. And with phone support on the way soon, you know that we will never leave you hanging.

We offer some of the best shipping options around including two tax-free options for those located in the EU along with fast 2-4 day worldwide delivery, free standard postage delivery and access to new faster method such as ePackets to get you your order as fast as possible without breaking the bank.

All our products come with a warranty, with the length of it clearly being displayed on the product page. Our warranty center is in the UK meaning you can get your product fixed as fast as possible.

We know that we are a young company but that does not mean that we will not try as hard as possible to give you the level of customer service that you deserve. From SMS/Text updates on your order to proactive support that deals with issues before you even know they have occurred, we want to be number one and we are not going to stop until we get there.